Virtual Assistant |CRM Administration, Operations Support
Quezon
Results-driven Virtual Assistant with 7+ years of experience in CRM administration, data management, and operations support, with additional exposure to marketing operations. Expert in managing high-volume lead pipelines, maintaining CRM workflows across Podio, Xencall, and Smarter Contact, and coordinating day-to-day operational and campaign workflows. Proven ability to develop SOPs, ensure data accuracy, and coordinate cross-platform systems to drive business efficiency. An engineering background reinforces strong analytical, process-improvement, and quality-control capabilities
Zeres Home Offer, full_time
Aug 2019 to Apr 2026
• Developed and implemented SOPs for data extraction, organization, and system uploads, standardizing workflows across 3 platforms (Podio, Xencall, Smarter Contact) • Reduced list campaign data entry errors by an estimated 25% by designing and enforcing structured SOP documentation • Cut SMS campaign file-organization time by 40% by streamlining and automating the process with reusable prompts • Performed skip tracing via BatchLeads to verify and enrich contact information for 1,000+ leads per campaign cycle • Pulled and organized property data from Land Portal using market research insights from Land Insights • Managed outbound SMS campaigns and transaction-coordination messaging, handling initial outreach and buyer follow-up communication • Created property landing pages in Carrot and designed marketing flyers for Facebook using Canva • Generated weekly agent payroll reports and monthly KPI reports for performance tracking and management review • Conducted quality audits of lead records to ensure accurate labeling (Hot, Warm, Nurture) and complete contact data within the CRM