COMPLIANCE, LICENSING REMOTE OPERATIONS PROFESSIONAL
Rizal
Compliance, licensing, and operations professional with more than two years of remote experience supporting Australia's mortgage industry. Manage end-to-end broker and administrator onboarding, accreditations, renewals, licensing documentation, shared inboxes, Salesforce records, and cross-functional requests for a Sydney-based team. Known for creating team-adopted SOPs, maintaining accurate regulatory records, and resolving time- sensitive issues across distributed stakeholders.
Lendi Group, full_time
Jun 2024 to Present
* Manage end-to-end broker and administrator onboarding, accreditation, licensing, and renewal workflows, ensuring complete, accurate, and compliant documentation for an Australian mortgage business. * Monitor and manage multiple shared inboxes, triaging broker, franchisee, store, and internal-team requests; prioritise time-sensitive matters, track follow-ups, and maintain clear communication through resolution. * Verify membership, insurance, licensing, AML/CTF, CPD, identity, and supporting documents; investigate discrepancies and coordinate corrective actions with brokers and internal stakeholders. * Maintain centralised Salesforce records, trackers, and documentation to support data integrity, workflow visibility, and timely processing. * Coordinate remotely with cross-functional teams and external industry bodies across Australia, providing responsive support on onboarding, renewals, access, and compliance matters. * Prepare audit-ready documentation and support internal reviews by investigating exceptions and facilitating timely resolution. * Developed SOPs adopted as team references for onboarding, licensing, and renewals, improving process consistency and knowledge transfer.
Meralco, full_time
Nov 2023 to Jun 2024
* Retrieved, validated, and maintained meter data used for operational reporting and billing processes. * Investigated reading discrepancies, reconciled field findings, and escalated data issues to protect accuracy and data integrity. * Monitored field orders and coordinated assigned activities to support timely completion of operational work.
Department of Labor and Employment (DOLE) , contract
Aug 2021 to Dec 2021
* Supervised government interns collecting employment and unemployment data across Rizal and reviewed submissions for accuracy. * Coordinated program documentation, administrative activities, and communication with office focal persons. * Processed payroll and Daily Time Records (DTRs), supporting accurate and timely compensation for interns.
Department of Labor and Employment (DOLE), contract
Jul 2021 to Present
* Prepared employment-related documents, maintained accurate records, and supported daily office coordination.
Department of Labor and Employment (DOLE), contract
Mar 2018 to Present
* Conducted employment and unemployment surveys and maintained supporting community and program records.