Operations Manager | General Virtual Assistant
Pampanga
I’m a reliable and detail-oriented Virtual Assistant with experience in operations, customer support, recruiting, lead generation, and administrative tasks. I’m skilled in managing schedules, handling client communications, screening candidates, organizing data, and using tools like Google Workspace, spreadsheets, and CRM platforms. I’m proactive, adaptable, and quick to learn new systems. What sets me apart is my ability to take ownership of tasks, stay organized, communicate clearly, and make my clients’ work easier so they can focus on growing their business.
ONYX Corporate Solutions LLC, full_time
Dec 2024 to Aug 2026
Oversaw remote operations across customer service, client onboarding, credit repair, team coordination, and administrative workflows. Managed client communications, CRM systems, SOP development, performance tracking, lead conversion, and client retention. Supported team members through coaching and workflow guidance, collaborated with senior leadership on escalations and process improvements, and maintained accurate records while ensuring efficient operations and a positive client experience.
GA Credit Builders, full_time
Mar 2024 to Dec 2024
Conducted virtual recruitment, onboarding, and training for new hires while collaborating with management to ensure smooth employee transitions, consistent training, and effective internal communication.
Aya Healthcare, full_time
Sep 2021 to Feb 2024
Assisted healthcare professionals with document renewals, credentialing requirements, and compliance updates. Managed high-volume communication and administrative follow-through while maintaining a positive and professional virtual presence.
Sutherland Global, full_time
Mar 2018 to Sep 2021
Trained and mentored new hires on customer service, communication, and role-specific processes. Resolved billing, service, and account-related concerns efficiently and professionally.