Customer Service Associate| Marklie B Perlas
Davao del Sur
I'd been working in BPO as customer service associate for about two years. I handle retail and technical account. I am customer-focused agent. I specialized in finding solution to gain customer satisfaction. My real strenghts are, first , I am detail oriented. I should make sure that I have all neccessary details to take smart steps and help customers effeciently. Another stenght I have is that I am a fast learner. Being a fast learner allows me to be more critically responsible of a work proccessing or of the task given to me in a more organized manner.
Awesome OS, contract
May 2026 to May 2026
In my previous work experince, I was given a more challenging responsibility. I had been assigned in retention department due to a greater needs of support in dealing with volume of upsets clients. Despite new role, I was able to get better with that responsiblity by staying positive. And I took initiative to reach out my immediate supervisor for help when encountered difficulties. Thus, I was getting more confident and concised with my interaction with customer with providing right solutions. As a result, I was able to gain positive response from most of our clients and regain their trust and loyalty in the business.