Sales Closer, Technical Support Customer Service
Iloilo
Technical support and sales professional with extensive experience in diagnosing and resolving complex technical issues while effectively upselling products and services tailored to customer needs, ensuring optimal system functionality. Recognized for a strong commitment to team collaboration and achieving results in fast-paced environments, with a proven ability to adapt to evolving challenges. Highly skilled in leveraging problem-solving and communication abilities to provide exceptional customer service and support, fostering lasting client relationships.
Asurion, full_time
May 2022 to Feb 2026
• Assisted customers with various types of technical issues over the phone. • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control, and other tools. • Walked customers through common phone hardware and software configurations to maximize service functionality. • Demonstrated advanced product knowledge to solve customers' issues. • Handled customer service issues by providing guidance or escalating for advanced support. • Stayed abreast of the latest software developments to enhance job knowledge. • Monitored support activity trends to create a problem-resolution and solution reports • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.