Chat Support | Admin Assistant
Batangas
Customer Support and Administrative Professional with over 4 years of experience in healthcare customer service, workforce operations, trust and safety, and administrative support. Experienced in email and chat support, CRM management, reporting, scheduling, data analysis, documentation, and customer issue resolution. Recognized for strong attention to detail, excellent communication, and consistently delivering exceptional customer experiences in fast-paced remote environments.
Accenture, full_time
Sep 2025 to Jun 2026
Maintained accurate roster records to support workforce operations and ensure data integrity Process request for activation and deactivation of access in Roster Tools Process roll-in and roll-off requests of operations Generated daily and weekly headcount reports to support workforce planning Conducts regular audit, validation, and governance to ensure timely submission of requests by operations
Accenture, full_time
May 2024 to Sep 2025
Reviewed and moderated user-generated content ensuring compliance with policies Identified trends and escalated critical issues to improve platform safety Maintained high accuracy while meeting SLA and quality targets
ResultsCX, full_time
Oct 2023 to May 2024
Acted as escalation point for healthcare inquiries improving resolution time Mentored agents to improve performance and knowledge retention Supported training and identified process improvements
ResultsCX, full_time
Aug 2022 to May 2024
Handled healthcare inquiries achieving high customer satisfaction Coordinated with providers and insurance companies for issue resolution Met key performance metrics including AHT and quality targets