Janice O.

Customer Service/ BDO

South Cotabato

Overview

Hi, I’m a detail-oriented professional with experience in collections and financial reporting. I handle accounts receivable, follow up on overdue payments, and maintain accurate financial records. I’m known for clear communication, professionalism, and a client-focused approach—resolving issues while maintaining positive relationships. I’m reliable, organized, and quick to adapt, ensuring efficient and smooth financial operations.

Skills and Tools

• Customer Support
• Phone Support
• Chat Support
• Email Support
• Ticket Management
• Call Center Operations
• BPO Operations
• Customer Success
• Knowledge Base Management

Work History

• ESL Teacher

  Native Camp, freelance

  May 2024 to Present

• Insurance Agent

  FWD, freelance

  Oct 2023 to Present

• Customer Service

  Iqor, contract

  Aug 2022 to Dec 2022

• Customer Service

  BDO, full_time

  May 2003 to Feb 2021