mary a.

Real estate cold caller | SMS Marketering

Zamboanga del Sur

Overview

I am an experienced virtual assistant with a strong background in Cold Calling/appointment setting, SMS marketing campaigns and Customer service. I bring excellent analytical skills, a hardworking attitude, and a keen eye for detail. As a reliable team player, I excel in delivering high-quality results while maintaining a focus on efficiency and effectiveness.

Skills and Tools

• Cold Calling
• Zillow
• Real Estate Photography
• Appointment Setting
• Appointment Booking
• Lead Generation
• Lead Qualification
• Customer Support
• Time Management

Work History

• General Virtual Assistant

  Rapid Assistant, full_time

  Jun 2023 to Dec 2025

  Handled inbound/outbound calls, SMS, and chat support; managed SMS marketing campaigns, lead generation, and CRM updates; scheduled appointments and maintained calendars; and supported weekly performance reviews and overall real estate operations.

• Customer Service Representative

  Dynata SSI, full_time

  Jun 2022 to Dec 2023

  Respond to customer inquiries via phone, email, chat, and SMS Assist customers with orders, account concerns, and general questions Resolve issues efficiently while maintaining a positive customer experience Handle inbound and outbound calls professionally Document interactions and update customer records in CRM systems Follow up with customers to ensure resolution and satisfaction Escalate complex concerns when necessary

• Customer Service Representative Sales

  Inspiro Philippines, full_time

  Mar 2021 to Jun 2022

  Respond to customer inquiries via phone, email, chat, and SMS Assist customers with orders, account concerns, and general questions Resolve issues efficiently while maintaining a positive customer experience Handle inbound and outbound calls professionally Document interactions and update customer records in CRM systems Follow up with customers to ensure resolution and satisfaction Escalate complex concerns when necessary