Real-Time Analyst | Data Encoder | Customer Service Rep | BS Nursing
Iloilo
A Bachelor of Science in Nursing graduate from the University of San Agustin with over four years of professional experience in workforce management, customer service, data analysis, and real-time operations. Skilled in communication, critical thinking, documentation, time management, and teamwork.
Transworld Systems Inc., full_time
Feb 2020 to Aug 2024
Responsible for monitoring workforce performance and real-time operations to ensure service level targets were achieved. My duties included tracking schedule adherence, managing staffing levels, analyzing performance metrics, and generating operational reports. I collaborated with supervisors and management teams to address staffing gaps, optimize resource allocation, and support business objectives.
ConvergentUSA, full_time
Oct 2019 to Feb 2020
Accurately encoded and maintained operational and employee data with 98% accuracy rate. Prepared workforce reports and documentation to support management decisions.
Nearsol Iloilo, full_time
Jun 2019 to Oct 2019
Handled customer inquiries via phone, achieving a 90%+ customer satisfaction score. Delivered accurate solutions while managing high call volumes. Documented customer interactions and updated records for seamless follow-up.