Data Entry Quality Assurance Specialist
Davao del Sur
Experienced Information Technology and Customer Service professional with over 15 years of combined experience in government agencies, BPO, and private sector organizations. Skilled in IT infrastructure support, hardware and software troubleshooting, network and system maintenance, data entry, product information management, and customer service. Proficient in providing technical support, resolving customer concerns through phone, email, and chat, and utilizing platforms such as Amadeus, Magento, Zendesk, and Zowie. Holds a Bachelor's degree in Information Technology and additional training in cybersecurity, network management, leadership development, and troubleshooting. Recognized for strong problem-solving abilities, attention to detail, and delivering high-quality service in fast-paced environments.
KAVOD GLOBAL, full_time
May 2024 to Jun 2026
Responsible for uploading, updating, and maintaining product information on the company website. This role ensures that all product listings are accurate, complete, visually appealing, and optimized for customers.
FLATWORLD SOLUTIONS, full_time
Dec 2022 to Apr 2024
Managed customer inquiries, complaints, and service requests through email and live chat platforms, providing timely, accurate, and professional responses. Resolved customer issues by identifying appropriate solutions, escalating complex cases when necessary, and ensuring follow-up until resolution.
IBEX GLOBAL, full_time
Jul 2019 to Jul 2022
As a Customer Service Representative for Philippine Airlines, I provided exceptional customer support by handling inbound and outbound calls, emails, and chat inquiries from local and international passengers.