CS | HR & Admin Associate | SMM | Operations Assistant
Cavite, Dasmariñas, Philippines
Versatile Customer Service, HR Associate, Office Administrator, and Operations Assistant with comprehensive experience executing recruitment, onboarding, employee records management, timekeeping, payroll preparation, governmentmandated benefits, and employee relations. Adept at streamlining daily office and business operations, managing documentation, inventory control, purchasing, customer concerns, POS reporting, and cross-functional communication. Recognized for high accuracy, strict confidentiality, and operational efficiency in fast-paced settings, consistently providing reliable support to management, staff, and clients.
FREELANCE , freelance
Apr 2026 to Oct 2026
Frontline Support Lead: Delivered multi-channel customer service via email, chat, and phone, resolving complex issues efficiently to uphold high service standards. Customer service training and developing new hire. Social Media Manager. Event Coordinator
KMC INASAL FOOD STATION, full_time
Feb 2025 to Mar 2026
Managed end-to-end HR functions, including recruitment, onboarding, employee relations, and records administration. Supported daily restaurant and catering operations to ensure seamless daily business workflows. Oversee purchasing, stock monitoring, and inventory management. Processed POS transactions and generated accurate sales reports. Addressed customer inquiries and feedback to enhance service quality and satisfaction. Executed social media management and marketing initiatives to increase brand visibility
SHERWOOD HILLS GOLF CLUB, full_time
Jul 2024 to Dec 2024
Recruitment & Onboarding: Coordinated applicant pipelines, managed interns, and facilitated employee onboarding activities. HR Administration & Records: Maintained accurate employee documentation, monitored timekeeping, and handled cross-departmental HR inquiries. Payroll & Benefits: Assisted with payroll preparation, processed government-mandated benefits (SSS, PhilHealth, Pag-IBIG), and supported employee engagement programs.
ACADSOC, part_time
Oct 2023 to Feb 2024
ESL Instruction: Taught online English lessons to international students ranging from young learners to working professionals. Curriculum Customization: Tailored lesson plans according to individual proficiency levels, learning goals, and industry-specific needs. Student Assessment: Evaluated student performance and provided actionable feedback on grammar, pronunciation, speaking, and comprehension. Cross-Cultural Communication: Fostered strong interpersonal and crosscultural engagement with diverse international learners.