Freight Virtual Assistant || LTL/Volume LTL Specialist ||
Davao del Sur
I’m a results-driven Virtual Assistant with a strong background in operations, quality assurance, and customer support within fast-paced environments. Over the past several years, I’ve developed a sharp eye for detail, the ability to manage multiple systems at once, and a commitment to delivering accurate, timely work—skills that translate directly into the freight and logistics space. I specialize in track and trace, load coordination, and maintaining clear communication between carriers, brokers, and customers. I’m comfortable working with transportation management systems, handling freight documentation, and ensuring shipments move efficiently from pickup to delivery. My experience in performance tracking and process improvement also allows me to identify gaps and help optimize daily operations. What sets me apart is my reliability and ownership mindset. I don’t just complete tasks—I make sure things get done right, and I follow through until the job is finished. I understand how critical timing and accuracy are in logistics, and I take pride in being someone clients can depend on to keep operations running smoothly. If you’re looking for a proactive, detail-oriented Freight VA who can support your team and help drive results, I’m ready to contribute.
VXI Global Holdings B.V., full_time
Jan 2024 to Mar 2026
Led multiple teams in a high-volume telecommunications account, ensuring efficient workflow coordination, accurate reporting, and real-time operational oversight. Utilized data-driven insights to optimize scheduling, improve service, efficiency, and support revenue growth while maintaining strong attention to detail.
VXI Global Holdings B.V., full_time
Jan 2022 to Feb 2024
Managed daily team operations, including workload distribution, performance tracking, and real-time support. Coordinated tasks and schedules, resolved escalations promptly, and ensured accurate documentation—improving efficiency and overall customer experience.
VXI Global Holdings, full_time
Apr 2021 to Mar 2022
Delivered training programs focused on process adherence, system navigation, and effective communication. Prepared teams to handle customer interactions, scheduling tasks, and data entry with accuracy and consistency in fast-paced environments.
iQor Philippines, full_time
Sep 2019 to Mar 2021
Monitored and evaluated customer interactions to ensure accuracy, compliance, and service quality. Identified process gaps, improved documentation standards, and reinforced attention to detail critical for scheduling and coordination tasks.