Aspiring Virtual Assistant | Email Management Administrative Support
Metro Manila
Information Systems graduate with professional experience in travel operations, customer support, and quality assurance testing. Skilled in handling high-volume reservation cases, resolving customer concerns, and maintaining operational accuracy. Seeking an opportunity to contribute strong communication, problem-solving, and organizational skills while continuing to grow within a dynamic organization.
Teleperformance, full_time
Oct 2024 to Present
• Provide agent-to-agent support for U.S.-based travel consultants regarding hotel, flight, and car reservations. • Manage 20+ inbound calls daily, assisting with booking modifications, cancellations, billing concerns, and special requests. • Handle and resolve 100+ customer cases monthly through Salesforce while maintaining service quality standards.