SQL Developer | Application Support Specialist | IT Support Tech
Cebu
I have over 12 years of experience in the IT industry, with a diverse background across software engineering, IT support, data operations, and application support. I spent 6 years as a Software Engineer, where I built and supported applications, followed by 2 years as an IT Support Engineer handling user and system issues. I also have 2 years of experience as an Operations Analyst and Data Engineer, focusing on data processing and system operations. Most recently, I worked for 3 years as an Application Support Specialist, where I handled production incidents, troubleshooting, and system monitoring while ensuring SLA compliance. With this combined experience, I developed strong skills in problem-solving, system analysis, and working in fast-paced environments. I am now looking for an opportunity where I can continue to grow and contribute my experience in application and production support.
Ease Solutions, full_time
Aug 2023 to Apr 2026
• Support specialist for Requirements Management and Atlassian ecosystem. • Investigate and troubleshoot user problems with the tools, making sure that SLAs are met. • Liaise with dev support for user problems that requires development. • Provide resolution for user issues filed in Service Now ticket system and follow up on these tickets should it need escalation to the next level of support. • Run daily regression testing on applications to ensure issues are picked up early and resolved before users are affected. • Create, review and update support knowledge wikis into Knowledge Base (KB) to share with the team to ensure that the team will be able to preserve and share this knowledge with team members globally. • Create RCA reports as needed and properly document them in Confluence as a ready reference for all teams. • Create test cases and run these test cases to assess applications developed by the team. • Coordinate with Product Owner and Dev Teams for project enhancements and QA findings.
Manulife, full_time
Apr 2021 to Aug 2023
• Responsible for seamless functioning of technology and applications for the benefit of internal and external users • Assists with resolution of issues surfaced by support analysts • Resolves technical issues and record transactions via ticketing system • Promotes persistent issues. • Analyzes, contributes to and improves ongoing business processes and workflows; supports incident resolution and production • Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk • Performs some or all of the following tasks: data management, data loads, runs scans, validation scripts, schedule production releases • Understanding of when to engage appropriate partners (internal or external vendors) to resolve operational issues plan parallel work streams when possible • Contributes to catalogue of scripts and solutions • Resolves moderately complex issues with software/platform components • Advises on moderately complex issues relating to configuring, provisioning and maintaining software/platform components • Strong business knowledge, enhances operational process to enhance value proposition • Greater positive impact to specific organizational entities • Contributes to the success of a team • Supports applications and systems by meeting or exceeding standards and service levels while minimizing operational risk • Engages appropriate partners (internal or external) to resolve operational issues; plan parallel work streams when possible • Aligns operational processes to enable effective delivery of technical assistance • Enables monitoring, testing, and sign-off activities in software development • Deploys infrastructure requirements for all production environments • Participates in disaster recovery planning
Kuehne + Nagel, full_time
Oct 2019 to Apr 2021
• Handle/provide expertise and technical knowledge through identifying, troubleshooting, prioritizing, and the timely escalation of technical problems and service requests • Tracking and monitoring of all incoming requests as necessary to meet company defined service level agreements • Create SQL complex for reports request needed by requester. • Stack trace and application log reading/analyzing expertise (ELK Stack, KIBANA) • Handles time-critical tickets. • Analyze concerns/problem from requestor if issues need to be in raised for Bug for quality check.
iComm International, Inc., full_time
Aug 2013 to Oct 2019
- Handles business and time-critical projects - Attend support and project ticket in JIRA. - Guides teammates on business process and technical aspects of software development. (In terms in sql data collection) - Writes, modify, and debugs stored procedures for assigned projects, including necessary records and desired output. - Attend daily scrum (project-based) and scrum meeting provide daily status each sprint User Story and Task - Modify existing process into faster database solution like optimization and database tuning. - Helping teammates to expose to new technology - Assist initial code analysis before projects are assigned to resources. - Creating document in WIKI for every process throughout the development process by listing a description of the program, special instructions, and any changes made in database tables on procedural and database level. - Sometimes also handles back-end side of the system like web applications. -Assisted the lead in assigning the task to resources. -Guide teammates in business process and technical aspects of software development. -Involved in requirements gathering and analysis, development, testing, deployment and application support -Handling RDBMS design, T-SQL scripting, data manipulation and performance tuning of data queries, stored procedures, views and functions -Handling in source control, issues tracking and source code documentation • Making stored procedures and enhancement for Translations using T-SQL (SQL Server 2008 and 2012) • Optimize existing stored procedures, scripts and jobs in Translation processes. • Defining best practices for project support and documentation. • Monitoring and attending customer supports. • Track records of task and supports using JIRA. • Developing, testing, troubleshooting and debugging of new applications. • Creating tools for faster processing of system. • Cooperating and communicating with the other team members for efficient management work. • Delivering and implementing the projects as per scheduled milestones.