Trainer | Project Northstar Healthcare Account
Bulacan
Hi! I’m Roselyn Ausena, an experienced customer service and training professional with a strong background in customer support, employee development, and team leadership. Throughout my career, I have developed strong communication, problem-solving, organization, and time-management skills. I progressed from customer service into a Trainer II role, where I conducted training sessions for new hires, developed training materials, created knowledge checks, and provided process updates and performance insights to team leaders. I was also entrusted with Training OIC Supervisor responsibilities during ramp seasons, strengthening my ability to multitask, manage priorities, and work effectively in a fast-paced environment. I am adaptable, detail-oriented, and eager to learn new systems and processes. Although I am new to the home care industry and do not yet have experience with WellSky, caregiver recruitment, or caregiver scheduling, I am very willing to learn and develop these skills. I am also HIPAA certified, demonstrating my commitment to professionalism and responsible handling of information. What sets me apart is my strong customer-service mindset, willingness to learn, and commitment to delivering quality work. I am excited about the opportunity to apply my transferable skills while growing within the home care industry.
Project Northstar, full_time
Nov 2021 to Aug 2026