Virtual Assistant | Travel Agent | Customer Service Specialist
Metro Manila
With over 10 years of diverse experience, I have developed a unique skill set that combines a deep understanding of the travel industry with a strong background in virtual assistance. Since 2015, I have been working as a Travel Agent, gaining extensive expertise in Global Distribution Systems (GDS) and becoming proficient in handling complex travel arrangements. My ability to tailor travel experiences to clients' needs, combined with my knowledge of the travel industry's tools and trends, has allowed me to consistently deliver high-quality service and value to customers. In addition to my work in the travel industry, I have spent the last 5 years excelling as a Virtual Assistant, supporting businesses and entrepreneurs in streamlining their operations. My experience includes managing schedules, conducting research, handling customer inquiries, and providing a wide range of administrative support remotely. This blend of travel expertise and virtual assistance has equipped me with the tools to offer comprehensive, high-level support to clients across different industries. I am passionate about helping businesses and individuals optimize their operations, whether by coordinating seamless travel arrangements or providing hands-on support for daily administrative tasks. With my strong problem-solving skills and attention to detail, I aim to deliver exceptional service that not only meets but exceeds expectations.
Heritage Health Network, full_time
Aug 2024 to Sep 2026
• Conduct outbound and inbound calls to patients for appointment reminders, follow-ups, care coordination, and program enrollment. • Educate patients on available healthcare services, benefits, and community resources. • Coordinate referrals and follow-ups with providers, clinics, and community-based organizations. • Maintain accurate patient outreach logs and communication records.
Safe Harbors Travel | USA, Maryland, full_time
Oct 2023 to Jul 2024
• Responded to customer inquiries via email, ensuring timely and professional resolution. • Processed hotel credit card authorizations and maintained accurate CRM records. • Handled high-volume administrative and customer support tasks with efficiency and attention to detail.
CTSynergy Solutions Inc, full_time
Sep 2022 to Oct 2024
Coordinated travel bookings, billing documentation, and administrative reports. • Assisted clients with inquiries while performing after-sales administrative support. • Maintained accurate records and supported internal reporting needs.
Cover Desk Philippines Inc., full_time
Apr 2022 to Aug 2022
• Supported daily office operations by handling administrative requests, scheduling meetings, and managing executives’ calendars. • Prepared business correspondence, memos, and internal communications. • Assisted with payroll tracking, filing, and appointment scheduling. • Served as a liaison between departments and clients, ensuring smooth communication and coordination.
UPWORK, freelance
Jun 2020 to May 2026
Provided comprehensive administrative support including calendar management, inbox handling, travel coordination, and document preparation. • Managed appointments and meetings across multiple time zones, ensuring accuracy and timely follow-ups. • Organized digital files, maintained records, and prepared reports using Google Workspace and MS Office. • Utilized Zoho, ClickUp, Calendly, and secure access tools to streamline workflows and improve productivity
Webhelp APAC (Sellbytel), full_time
Feb 2019 to Jun 2021
• Delivered customer support via email, chat, and CRM platforms. • Managed accurate data entry, documentation, and content moderation. • Maintained service quality standards across multiple regions.
Regent Travel Corporation, full_time
Feb 2015 to Sep 2018
Managed international travel bookings, documentation, and client communications. • Ensured compliance with company procedures and quality standards. • Handled administrative reporting and record tracking.