Virtual Assistant | Technical Support | Customer Service Operations
Misamis Oriental
Reliable and adaptable Virtual Assistant with 5+ years of experience in customer service, technical support, administrative support, and remote operations, primarily supporting US-based clients and customers. My experience includes handling customer inquiries through phone, email, chat, and social media, as well as scheduling appointments, coordinating tasks, following up with customers and leads, maintaining records, data entry, online research, lead generation, and general administrative support. I also have hands-on experience in technical support, including Windows workstations, Microsoft 365, hardware and software troubleshooting, device support, remote assistance, and basic networking. I am comfortable managing multiple priorities, keeping information organized, following established processes, and communicating with customers, team members, and clients professionally. I also learn new tools and systems quickly and can work independently with minimal supervision. What sets me apart is my ability to work across customer service, technical support, virtual assistance, scheduling, dispatch, and operations. I can handle customer concerns, coordinate schedules, follow up on pending tasks, troubleshoot issues, maintain accurate records, and help keep day-to-day operations moving. My goal is simple: make your workload easier, keep things organized, communicate clearly, and make sure tasks are followed through from start to finish.
OP360, internship
Dec 2025 to Mar 2026
Provided technical support for hardware, software, workstation, and network-related issues. Assisted users with Windows workstations and Microsoft 365. Performed system configuration, troubleshooting, and workstation setup. Diagnosed and resolved technical issues while minimizing disruption to daily operations. Documented technical issues, solutions, and follow-up actions. Communicated clearly with users to understand problems and provide appropriate solutions.
shopee, part_time
Jun 2025 to Present
Managed product listings for Shopify and online marketplaces. Conducted product and competitor research. Assisted with customer inquiries and feedback. Managed social media content and customer engagement. Uploaded and organized YouTube content. Assisted with product information, pricing, and listing updates. Maintained accurate online information across multiple platforms.
JK Creatives / Real Estate Projects, full_time
Jun 2023 to Present
Conducted online research and lead generation for business and real estate projects. Managed and maintained lead and customer information. Conducted outreach and follow-ups with potential clients. Scheduled appointments and coordinated meetings. Updated spreadsheets, databases, and lead records. Monitored pending leads and follow-up activities. Assisted with administrative and day-to-day business operations. Communicated with prospects and clients through online messaging and other communication channels.
Remotask, full_time
Jun 2022 to Present
Performed accurate data annotation and labeling for LiDAR-related projects. Followed detailed quality guidelines and maintained consistency across assigned datasets.
T-Mobile & Belkin/Wemo, full_time
May 2020 to Present
Provided technical and customer support for telecommunications and home technology products. Troubleshot connectivity, device, hardware, and software issues. Guided customers through step-by-step technical solutions. Handled customer concerns professionally while maintaining a strong focus on resolution and customer experience. Escalated complex issues when necessary and provided appropriate follow-up.
Support Zebra / Teleperformance / Concentrix, full_time
Jan 2017 to Dec 2020
Provided high-volume technical and customer support for US-based customers. Handled approximately 60+ customer inquiries per day involving device, connectivity, hardware, and software issues. Provided Level 1 and Level 2 troubleshooting for WEMO and Linksys products. Maintained 90%+ CSAT across three consecutive quarters. Improved First Contact Resolution by approximately 35% through effective troubleshooting and customer communication. Managed escalations and followed up on unresolved issues until appropriate resolution was reached. Documented customer interactions and troubleshooting steps accurately.