eCommerce VA | Product Listing Customer Support
Metro Manila, Las Piñas, Philippines
Hi, I'm Diane 👋 An E-commerce Virtual Assistant with nearly 9 years of hands-on experience managing and growing my own online clothing business. Over the years, I have created and managed 500+ product listings, assisted 100+ customers monthly, processed hundreds of orders, and handled day-to-day business operations from product sourcing to customer support. I also conducted regular live selling sessions, helping drive sales, increase customer engagement, and build long-term customer relationships. My experience includes product listing, product research, SKU creation, inventory management, SEO-friendly product descriptions, order processing, and customer service. Having managed every aspect of my business independently, I developed strong organizational skills, attention to detail, and the ability to efficiently handle multiple responsibilities in a fast-paced environment. I am highly adaptable, quick to learn new tools and systems, and committed to delivering accurate, high-quality work that helps businesses streamline operations, improve customer satisfaction, and grow sales.
Classic Curves, full_time
Jan 2018 to Mar 2026
Responsibilities Managed daily product listings and inventory updates across Facebook Marketplace and social media platforms. Created engaging product descriptions, pricing, and promotional content to attract customers and increase sales. Conducted live selling sessions to showcase products, answer customer questions, and drive conversions. Responded to customer inquiries, processed orders, and provided after-sales support. Managed order tracking, payment verification, and coordination with couriers for timely deliveries. Maintained customer relationships and handled concerns professionally to ensure customer satisfaction. Monitored product performance and adjusted listings and marketing strategies to improve visibility and sales. Achievements Managed hundreds of product listings and maintained active marketplace visibility through consistent posting and updates. Generated sales and customer leads through Facebook Marketplace, social media marketing, and live selling. Successfully ran an online clothing business for almost 9 years with hands-on experience in sales, listing management, and customer support. Built repeat customer relationships through excellent communication and responsive service. Adapted quickly to new tools, platforms, and marketplace requirements to support business growth.