Ronie S.

Appointment Setter

Davao del Sur

Overview

A seasoned Customer Service Specialist with nine years of experience in high-volume BPO environments. Throughout my career, I've honed my skills in customer service and content moderation, focusing on maintaining a high standard of operational quality and enforcing community standards. I'm known for my strong attention to detail and ability to multitask effectively, which allows me to handle customer inquiries efficiently while supporting my team's performance.

Skills and Tools

• Customer Support
• Phone Support
• Call Center Operations
• Customer Success
• Quality Assurance
• Conflict Resolution

Work History

• Content Moderator

  CONCENTRIX, full_time

  Jul 2021 to Jun 2026

  Reviewed user-generated content for compliance with community guidelines and policies.

• Order Placer Representative

  CNM BPO SOLUTIONS, full_time

  Sep 2018 to Dec 2020

  Oversaw daily operations to ensure efficient workflow and adherence to quality standards.

• Appointment Setter

  KAPASERV, full_time

  Jul 2016 to Aug 2018

  Managed outbound calls to engage potential clients and promote product offerings