Customer Service Representative
Nueva Ecija
Hello! My name is Michelle I have more than 3 years of experience in customer service, sales, and appointment setting. I handled financial, medical insurance, gaming, entertainment, and telecommunications accounts. My experience includes assisting customers, processing payments and orders, resolving account issues, making outbound calls, offering products and services, and setting appointments. I worked in the Disputes Department, and I was also promoted to Subject Matter Expert, where I handled complex concerns and irate customers and sometimes handled supervisor calls. I would describe myself as hardworking, dependable, patient, and adaptable. I also take feedback positively because I believe there is always something new to learn. At this point in my career, I’m looking for a long-term opportunity where I can use my customer service experience, develop my skills further, and become someone the team and clients can rely on. I would say my biggest strengths are my patience, adaptability, and willingness to learn. In customer service, I’ve handled different types of customers, including some difficult and irate ones. I learned to stay calm, listen carefully, and focus on finding the best solution instead of taking things personally. I’m also adaptable because I’ve worked with different accounts and processes. I’m comfortable learning new tools and adjusting to new situations. I may not know everything at first, but I’m willing to ask questions, learn, and improve.
Native Camp, freelance
Jun 2023 to Mar 2024
Responsibilities: Conduct online classes to Japanese, Chinese and Vietnamese students. Helped students improve their English speaking, grammar, pronunciation, and communication skills. Achievement: Built positive relationships with students and provided personalized feedback based on their learning needs. Received a good number of positive reviews from students.
Linkserve Solutions, full_time
Nov 2022 to Feb 2023
Offer medical insurance and explain the benefits to seniors. Update information and log every call information in the CRM. If the customer agreed to the offer, I would send the customer's information to the appropriate department.
Expert Global Solutions, full_time
Feb 2014 to Mar 2016
Responsibilities: Assisted customers with credit card activation, payments, account inquiries, and billing concerns. Handled difficult customers and resolved issues professionally. Achievements: Promoted to Subject Matter Expert (SME) and assigned to the Disputes Department to handle escalated and irate customer concerns.
Sitel Philippines, full_time
Dec 2012 to Jan 2014
Handled customer inquiries and concerns for gaming, entertainment, and telecommunications accounts. Assisted with account issues, billing, subscriptions, technical concerns, and service requests while providing professional and friendly customer support.