Operations Leader | Business Operations | Process Improvement
Batangas
I am a versatile operations and business development professional with experience in healthcare, automotive services, and virtual assistance. With five years of experience in healthcare, I progressed from Agent to Supervisor and Manager, gaining hands-on expertise in inbound and outbound operations, back-office processes, team leadership, performance management, and customer service. I also worked as a Business Development Manager overseeing an automotive dealership, diagnostic center, body shop, and repair shop. This experience strengthened my skills in business development, client relationship management, operational coordination, and identifying opportunities for business growth. Currently, I work as a General Virtual Assistant (GVA) for a healthcare recruitment agency, providing administrative and operational support to help maintain efficient workflows and support business objectives. **My core strengths include:** • Healthcare Operations and Customer Service • Team Leadership and Performance Management • Inbound, Outbound, and Back-Office Operations • Business Development and Client Relations • Virtual Assistance and Administrative Support • Process Improvement and Operational Coordination • Problem-Solving, Organization, and Adaptability I bring a practical, results-oriented mindset to every role, combining leadership experience, business awareness, and attention to detail. My ability to adapt across industries allows me to support daily operations, improve processes, build strong working relationships, and contribute to business growth. I welcome opportunities to connect with healthcare organizations, recruiters, business owners, and professionals seeking reliable operational, business development, or virtual assistance support.
Knack RCM, full_time
Feb 2024 to Nov 2025
Directed RCM operations for 250+ FTEs across 26 healthcare campaigns covering eligibility, billing, AR, and denial management Owned workforce allocation, capacity planning, and real-time escalation management to ensure SLA compliance Led client business reviews, presenting KPI performance, QA trends, and risk mitigation strategies Drove quality improvements through cross-functional alignment with QA, training, and support teams Conducted performance diagnostics and implemented corrective actions to stabilize underperforming programs
First Class Motors Direct Virtual Assistance Services, full_time
Jun 2021 to Feb 2024
Led 20–30 FTEs supporting back-office, marketing, and revenue enablement operations Optimized workflows for intake, documentation, billing support, and collections follow-ups Improved revenue realization by aligning demand generation with operational capacity Supported client onboarding and built scalable processes that improved turnaround time and billing accuracy Acted as primary client contact for resolving operational gaps and performance issues