Experienced Customer Service Representative | Healthcare Collections
Cavite
Hi, my name is Dondon RodriguezReyes, and I have several years of experience in customer service, sales, healthcare support, and insurance. Throughout my career, I've worked with clients from different backgrounds, helping them find the right solutions while providing excellent customer service. My strengths include strong communication skills, active listening, problem-solving, and building trust with clients. I'm comfortable handling objections, managing difficult conversations, and ensuring every client feels heard and valued. What sets me apart is my commitment to delivering quality service with professionalism and consistency. I'm a quick learner, adaptable to new systems and processes, and always focused on achieving positive results while maintaining strong client relationships. I look forward to working with you and helping you achieve your goals by providing reliable, efficient, and personalized support. Thank you for your time, and I hope we have the opportunity to work together
Everise Philippines, full_time
Sep 2022 to Nov 2025
Healthcare Customer Service Representative provides support to patients, healthcare providers, and insurance members by answering questions, resolving issues, and ensuring a positive customer experience. They assist with benefits, eligibility, claims, billing, authorizations, appointments, and other healthcare-related inquiries while maintaining confidentiality and complying with privacy regulations.
Genpact Philippines, full_time
Oct 2016 to Nov 2021
Collections Specialist is responsible for contacting customers with overdue accounts, collecting outstanding payments, and helping resolve billing or payment issues. The role involves negotiating payment arrangements, maintaining accurate account records, and ensuring compliance with company policies and applicable regulations while delivering professional customer service.