Virtual Assistant | Automation Specialist
Metro Manila
I’m an Executive Virtual Assistant and Automation Specialist with over 10 years of experience helping businesses run smoother and faster. I handle the day-to-day work that keeps busy professionals organized: email screening, complex calendar scheduling, meeting and travel coordination, client communication, and quick lead response. As a remote assistant to a Texas realtor, I managed listings and house tour scheduling, built and maintained the Wix website, ran LinkedIn and Google Business Profile, and set up automated daily AI blog posting to boost SEO and GEO. What sets me apart is that I don’t just complete tasks; I automate the repetitive ones. Using n8n, Python, Google Apps Script, REST APIs, and AI tools like ChatGPT, Gemini, and Claude, I’ve built a Facebook Messenger chatbot that answers customers and takes orders, migrated ETL pipelines to Microsoft Azure, and automated reports, notifications, and dashboards for teams at Google Operations Center and Woolworths Group. I’m comfortable with NTREIS, BoldTrail (kvCORE), Google Workspace, Microsoft Office, Canva, and Mailchimp, and my background in SQL, Power BI, and Tableau means every process I touch can be measured. My goal is simple: take work off your plate today and build systems that keep it off for good.
Theoria Medical, full_time
Aug 2025 to Dec 2025
Developed and maintained dashboards and reporting solutions using Tableau and Google Sheets to support operational and clinical insights. Utilized Microsoft Fabric to create and manage datasets, leveraging SQL Server queries for efficient data modeling and high-quality output. Collaborated with cross-functional teams to enhance reporting accuracy, streamline workflows, and improve data accessibility.
Realtor, part_time
Oct 2024 to May 2026
Client Communication & Scheduling: Managed Email Management and Calendar Management, ensuring all communications were handled promptly and appointments were scheduled efficiently. Property Management: Handled Listings Management and coordinated House Tour Scheduling to support the seamless flow of property transactions. SEO, GEO & Content Automation: Automated the posting of AI-generated blogs with various topics to the website every day to significantly improve SEO (Search Engine Optimization) and GEO(Generative Engine Optimization). Digital Marketing & Content: Executed Social Media Management (LinkedIn, Google Business Profile), including researching news and articles to be posted to the website and social media, enhancing the realtor's online visibility. Web Development: Created and maintained the business website using Wix. Performance Tracking: Oversaw Dashboard Creation and Maintenance to provide clear visualizations of key business metrics.
Freelance, part_time
Jul 2024 to Oct 2026
ETL Pipeline Automation: Re-architected and migrated automated ETL pipelines from n8n to Azure, modernizing data extraction via API requests and enabling automated data loading into an Azure Database. Data Visualization & Reporting: Leveraged centralized database metrics to design, build, and maintain interactive dashboards, providing stakeholders with clear visibility into key business insights. AI Chatbot Development: Built and configured an intelligent Facebook Messenger chatbot for a small business using n8n workflows integrated with the Gemini API. Customer Operations Automation: Programmed the conversational AI bot to autonomously handle customer inquiries and streamline order-taking processes, increasing response efficiency.
ZigZag Philippines (for Woolworths Group), full_time
Feb 2024 to Jul 2025
Designed and developed reporting solutions (reports, dashboards, etc.) to effectively surface key insights and drive data-informed decision-making. Maintained data integrity and quality across existing databases and dashboards, actively identifying and implementing improvements to enhance accuracy and best practices. Performed ETL processes from diverse systems (SAP, SAP Ariba, etc.), ensuring seamless data integration and transformation. Leveraged complex datasets to extract actionable business insights, contributing to strategic initiatives and operational optimization. Conducted comprehensive research and analysis of external data sources, uncovering valuable opportunities for growth and value generation. Projects: Tableau Dashboards: Designed and maintained interactive Tableau dashboards to visualize key business metrics and insights, resulting in improved monitoring and accuracy of initiatives within the procurement initiatives management system. Developed Tableau dashboards providing insights into NPS performance and participation, as well as tracking class completion and planning progress for the procurement team's training program. • Leveraged Google Sheets and Excel as a data source, employing Dataprep for data cleaning, transformation, and enrichment to ensure data quality and accuracy. Utilized BigQuery as a cloud-based data warehouse, creating optimized views to facilitate efficient data retrieval and dashboard performance. Automation: Financial Impact Statement Automation: Developed a streamlined process to automatically generate and distribute financial impact statement PDFs, reducing manual effort and improving report turnaround time. Procurement Initiative Tracking Automation: Automated the email distribution of accuracy and pipeline initiative updates to relevant profile owners, enhancing visibility and accountability for project progress. Delivery Driver Scorecard Automation: Implemented an automated system for generating and distributing quarterly scorecards to delivery drivers, providing timely performance feedback to both drivers and management.
Microsourcing Philippines Inc. (for Woolworths Group), full_time
Oct 2023 to Jan 2024
Designed and developed reporting solutions (reports, dashboards, etc.) to effectively surface key insights and drive data-informed decision-making. Maintained data integrity and quality across existing databases and dashboards, actively identifying and implementing improvements to enhance accuracy and best practices. Performed ETL processes from diverse systems (SAP, SAP Ariba, etc.), ensuring seamless data integration and transformation. Leveraged complex datasets to extract actionable business insights, contributing to strategic initiatives and operational optimization. Conducted comprehensive research and analysis of external data sources, uncovering valuable opportunities for growth and value generation.
Google Operations Center, full_time
Mar 2022 to Oct 2023
Played a key role in the automations team, contributing to the elimination of manual processes involved in the creation and maintenance of dashboards. Leveraged expertise in SQL, PLX, Looker Studio, and Google Apps Script to streamline and enhance the efficiency of dashboard workflows. Projects: Ticketing System Updates and Automation: Implemented updates and added new features to the ticketing system using Google Apps Script. • Developed an automated email feature to notify ticket requestors when their tickets are completed and require review. Implemented a feature to auto-close completed tickets after 3 days if no confirmation is received from the requestor. Streamlined the process by automating the generation and sending of reports for completed tickets without confirmation from requestors. Website Development: Helped in creating a professional website using Google Sites and integrated HTML, CSS, and JavaScript components. Designed the website with the goal of introducing our department to Google and showcasing our services. Provided detailed information about each team within the department and highlighted the services offered by each team.
Optum Global Solutions, full_time
May 2016 to Mar 2022
Led the creation and delivery of daily, weekly, and monthly reports and dashboards for both onshore and offshore teams. Developed and implemented macros to significantly enhance Average Handling Time (AHT) and improve the timeliness of our team's reports, enabling us to efficiently handle new projects and reports. Implemented a centralized database system to consolidate all data, eliminating the need for manual data consolidation. This centralization greatly improved the accuracy and AHT of reports, empowering managers to allocate more time to effectively manage their teams. Projects: Production Tools: Developed two inventory management and production trackers using MS Access, VBA, and SQL. • Utilized VBA programming language to create an intuitive MS Access form interface, while data was stored in an SQL database. Generated comprehensive reports required by the operations team using the developed trackers. Audit Tools: Constructed more than 5 quality audit tools using MS Access, VBA, and SQL. • Implemented the tools to track internal audits conducted by the operations team. Created quality reports based on the logged data to measure employee accuracy during ramp training. Data Centralization: Established a centralized database system to store all raw data for reports. Designed and implemented data structures, including hundreds of tables, views, and stored procedures across three databases. Improved report generation time and accuracy by leveraging SQL calculations instead of Excel formulas. Enabled non-SQL users to update reports, enhancing accessibility and usability. Power BI Dashboards: Initiated the migration of Excel dashboards to Power BI dashboards in 2019. Successfully transitioned two lines of businesses to utilize Power BI dashboards for enhanced data visualization and analysis.
Accenture, full_time
Jul 2014 to Apr 2016
Demonstrated expertise in medical claims processing, encompassing balancing, membership remediation, and critical thinking. Proactively contributed ideas and recommendations to enhance existing procedures, leveraging in depth knowledge of the domain. Developed and implemented automation solutions that significantly improved transaction processing efficiency and accuracy. Selected as an Internal Joint Value Creation (JVT) Program participant, actively seeking innovation opportunities within the project. Produced comprehensive reports to fulfill the reporting requirements of team leads and managers.