BPO Professional with 8+ Years of Experience in Customer Service
Iloilo
Results-driven customer service professional with extensive experience in customer support, escalations, quality assurance, training support, and technical support. Proven ability to resolve complex customer concerns, improve service quality through coaching and performance monitoring, and assist in onboarding and developing new team members. Adaptable, detail-oriented, and committed to delivering exceptional customer experiences while supporting operational excellence. Eager to contribute strong communication, leadership, and problem-solving skills to help drive organizational success.
TDCX PH INCE, full_time
Feb 2022 to Jul 2026
Customer Experience Professional | Quality Analyst | Trainer Assistant | Escalation Specialist | Technical Support