Virtual Assistant
Metro Manila
A dedicated and reliable Virtual Assistant with around 2 years of experience in customer service, including financial and healthcare accounts. My background includes handling inbound and outbound calls, Basic appointment setting, Basic cold calling, Basic lead generation, Basic data entry, email management, scheduling. I've also worked with tools such as Google Workspace, Microsoft Office, and Keap CRM. I'm organized, detail-oriented, and comfortable communicating with different types of clients and customers. I always do my best to make sure tasks are completed accurately and on time. While I'm still growing my experience in the VA industry, I'm a fast learner, open to training, and willing to adapt to new tools and processes. What sets me apart is my patience, dedication, and willingness to learn. I take my responsibilities seriously and believe that good communication, consistency, and reliability make a big difference. I'm looking forward to working with clients who need someone dependable, easy to work with, and genuinely committed to helping their business grow.
Pierce and Langford Advisory, part_time
Mar 2026 to May 2026
JOB POSTING OPEN POSITIONS FOR THE COMPANY OUTBOUND CALLING AND EMAILING FOR POSSIBLE CANDIDATES/APPLICANTS BASIC DATA ENTRY FOR CANDIDATE INFORMATION
CONCENTRIX CVG, full_time
Jan 2026 to Sep 2026
anuary 2026 – Present Account: Australian Banking | Financial Services (Voice) Handled inbound and outbound customer calls regarding banking products and services. Assisted customers with home loans, personal loans, credit cards, and application updates. Verified customer information and updated account records accurately. Assisted with loan application processing, requirements, and follow-ups. Sent emails regarding application approvals, additional requirements, and updates. Scheduled callbacks and escalated applications when necessary. Maintained professionalism, accuracy, and quality standards while handling customer conc
LASTER FINANCIAL FIRM USA, full_time
Mar 2022 to Jun 2022
Conducted outbound calls to potential clients using provided lead lists. Introduced financial consultation services and scheduled appointments for interested prospects. Used Keap CRM to update lead information and track call outcomes. Followed up with prospects and maintained organized records. Communicated professionally while building rapport with potential clients.
OPTUM, full_time
Nov 2021 to Jan 2022
2021–2022 | Healthcare Insurance Account Trained in handling inbound calls related to healthcare insurance benefits and coverage. Assisted with inquiries about member eligibility, benefits, and insurance information during training. Learned healthcare customer service procedures, documentation, and data privacy practices.
CONTINUUM (DISSOLVED), full_time
Aug 2021 to Nov 2021
2021 | Healthcare Account Assisted customers with COVID-19 vaccination appointments and inquiries. Helped callers locate nearby pharmacies and vaccination centers. Provided accurate information about appointment availability and booking procedures. Handled inbound calls while maintaining a friendly and professional approach.
CONCENTRIX, full_time
Sep 2018 to May 2019
2018–2019 | Financial Account (Australian Mortgages) Handled inbound customer calls regarding home loan applications and mortgage updates. Assisted customers with inquiries about their application status and requirements. Verified customer information and maintained accurate records. Provided professional customer service while following company procedures.