Healthcare Virtual Assistant
Metro Manila
I have experience in customer service and healthcare virtual assistance, providing excellent client support, handling inquiries, managing records, and assisting with healthcare-related concerns. I’m detail-oriented, adaptable, and committed to delivering quality service while maintaining professionalism and confidentiality.
Optum, full_time
Jun 2023 to Dec 2026
- Assisted members and providers with healthcare insurance inquiries, benefits, and claims. - Handled claims processing, Explanation of Benefits (EOB), appeals, and prior authorization concerns. -Maintained accurate documentation and updated customer records while ensuring HIPAA compliance. -Resolved concerns professionally while delivering quality customer service and maintaining client satisfaction. -Developed strong knowledge of healthcare policies, insurance procedures, and member support.