Customer service, healthcare, sales & high-volume support expert.
Negros Occidental, Victorias, Philippines
bring a strong combination of customer service, healthcare support, sales, appointment scheduling, and high-volume customer interactions. I am experienced in handling phone, email, and live chat support while maintaining professionalism, empathy, and accuracy. I am also comfortable working with CRM and ticketing platforms such as Zendesk and Freshdesk, managing multiple systems, and meeting KPI-driven targets. My ability to adapt quickly, communicate effectively, work independently, and remain focused in fast-paced environments allows me to consistently deliver a positive customer experience while achieving business goals.
GoHealth, full_time
Aug 2025 to Aug 2026
Conducted high-volume outbound calls to prospective clients regarding Medicare and health insurance plans. Educated customers on plan benefits, eligibility, and available healthcare options. Qualified potential customers based on program requirements before transferring them to licensed insurance agents.