Operations Team Leader | Business Support Specialist
Rizal
I'm a Business Support Professional with 6+ years of experience supporting US clients and BPO companies through executive assistance, administrative support, project coordination, CRM management, and customer service. I've worked across sales, customer service, back-office, and software support campaigns, streamlining operations, improving efficiency, and delivering exceptional client experiences. I enjoy building organized systems, optimizing workflows, and supporting executives by handling day-to-day operations, allowing them to focus on strategic priorities and business growth.
Helport AI, full_time
Dec 2024 to Jul 2026
● Provided executive and administrative support to a Project Manager overseeing multiple outsourced BPO campaigns and remote teams. ● Managed executive calendars, meetings, appointments, and daily scheduling priorities. ● Served as primary liaison between clients, management, and outsourced agents. ● Managed email correspondence, communication flow, and stakeholder coordination. ● Created dashboards, reports, and performance trackers for operational decision-making. ● Coordinated onboarding and offboarding processes including account setup, documentation, and system access. ● Handled payroll-related coordination including attendance tracking and timesheet validation. ● Managed CRM platforms, dialers, and business tools including GoHighLevel, Pipedrive, Salesforce, Aircall, and Five9. ● Coordinated training sessions and supported employee development programs. ● Managed campaign data, documentation, SOPs, and operational records. ● Facilitated meetings, prepared agendas, recorded minutes, and tracked action items and project milestones. ● Supported workforce planning and resource coordination for 20+ remote agents.
TaskUs, full_time
Sep 2021 to Dec 2024
● Led a team of 15+ analysts handling FinTech fraud detection and compliance support via chat and email. ● Conducted coaching sessions, performance management, and KPI monitoring. ● Prepared reports, dashboards, and operational performance summaries. ● Identified training needs and implemented performance improvement plans. ● Coordinated with cross-functional teams to ensure compliance and service quality.