Banking Operations Coordinator | Accounts Administrator
Rizal
Hi! I’m Michelle, a Banking Operations & Administrative Professional with 6+ years of experience supporting U.S.-based organizations and clients in fast-paced remote environments. I specialize in administrative support, data entry, document management, banking operations, customer service, and coordination. In my current role, I manage banking requests for multiple U.S. homeowner associations, coordinate with financial institutions and clients, maintain confidential records, and ensure tasks are completed accurately and on time. I also have experience supporting Airbnb, Bell, and Virgin Plus Canada, handling customer concerns, payments, reservations, billing, and escalations. I can help with: • Virtual & Administrative Assistance • Data Entry & Document Management • Email & Customer Support • Banking/Financial Administrative Tasks • Microsoft Office & Google Workspace • Research, Follow-ups & Coordination I’m detail-oriented, dependable, organized, and comfortable working independently. My goal is to make your workload lighter and ensure nothing falls through the cracks.
US Based Property Management Company, full_time
Jun 2023 to Present
Coordinate banking operations for multiple HOA accounts, including account openings, closures, signer updates, maintenance requests, and debit card administration. Collaborate with internal teams, Board Members, and financial institutions to ensure accurate documentation, compliance, and efficient resolution of banking requests.
Quantrics Enterprises, Inc., full_time
Jul 2020 to May 2023
Managed customer accounts for Bell and Virgin Plus Canada, resolving billing, technical, and account-related concerns through voice and digital channels. Processed payments, refunds, account adjustments, and service requests while handling escalations and delivering exceptional customer service.