AI Operations Specialist | CRM Automation & AI Workflows
Cebu, Cebu City, Philippines
AI Operations Specialist with 6+ years of remote experience building reliable, AI-assisted workflows for client operations. I support CRM automation, lead and client follow-up, reporting, research, SOP creation, data accuracy, and day-to-day process improvement using GoHighLevel, Salesforce, Google Workspace, Microsoft 365, ChatGPT, Airtable, Python, and AI content tools. My background combines CRM and operational support with short-term rental management, legal administration, customer service, and remote IT coordination. I have maintained accurate CRM workflows for 50+ active cases, supported operations across 20+ vacation rentals, coordinated high-volume communications and confidential documents, and delivered clear reporting for remote teams. I bring organized systems thinking, careful data handling, and dependable asynchronous execution across Philippine-US time zones. Proven results include growing a vacation-rental brand's Facebook audience from 125 to 1,300, a 940% increase, and achieving a 95%+ resolution rate for vacation-rental financial claims. I help teams reduce manual work, keep workflows moving, and scale operations without losing quality.
Domesca Trade s.r.o., contract
May 2025 to Present
Built a Gemini API and Python/Playwright lead-qualification pipeline that reduced manual qualification time by 60%+. Managed AI prompt optimization, process audits, and Google Sheets performance reporting for affiliate operations.
1st for Orlando Vacation Rentals, contract
Jul 2024 to Nov 2025
Managed reservation workflows for 15+ short- and mid-term rentals with 100% data integrity. Created an AI-assisted content calendar that grew Facebook followers 940%, from 125 to 1,300.
Beehive Vacation Homes + Veteran Disability Claims Division, full_time
Dec 2019 to May 2024
Built GoHighLevel workflows for 50+ active client cases and maintained accurate CRM data. Managed 20+ vacation rentals, automated outreach, and achieved a 95%+ resolution rate for Airbnb, VRBO, and Booking.com claims.
James H. White IV / Red Mountain Law Group, contract
Feb 2019 to Dec 2021
Organized confidential case documents in OpenKM and Dropbox and coordinated 30+ monthly hearings, depositions, and meetings. Maintained strict deadlines, confidentiality, and litigation-calendar accuracy.
TeleTech Inc., full_time
Apr 2016 to Mar 2019
Supervised and coached 12 customer service representatives against AHT, CSAT, and QA targets. Authored a complaint-handling SOP and managed Level 3 conflict resolutions across a cross-skilled team.