Mia F.

Client Support Specialist | Virtual Assistant

Negros Oriental

Overview

Versatile and results-driven professional with over 15 years of experience in customer service, team leadership, and virtual administrative support. Proven ability to manage complex inquiries, streamline operations, and lead teams in fast-paced, remote environments. Seeking to leverage a diverse skill set to contribute to a collaborative team.

Skills and Tools

• Calendar Management
• Google Calendar
• Email Management
• Data Entry
• Internet Research
• Travel Booking
• Travel Coordination
• Meeting Coordination
• Document Management
• File Organization
• Task Management
• Google Workspace
• Google Drive
• Google Meet
• Microsoft Office
• Microsoft 365
• Microsoft Teams
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Asana
• Trello
• Scheduling
• Appointment Booking
• Client Communication
• Monday.com
• Microsoft PowerPoint
• Zoom
• Slack
• Discord

Work History

• Human Resource Benefits Specialist

  Insight Global, contract

  Oct 2025 to Apr 2026

  • Managed 80+ inbound calls and chats while delivering exceptional customer service. • Assisted employees with benefits enrollment, payroll inquiries, and case resolution. • Supported COBRA enrollment, billing inquiries, and payment processing assistance. • Performed eligibility verification, claims support, documentation review, and case management. • Educated members on insurance coverage, deductibles, coinsurance, and out-of-pocket expenses. • Resolved employee concerns through phone, chat, email, and ticketing systems while maintaining confidentiality. • Maintained strict confidentiality of employee and member information in compliance with HIPAA regulations and PII (Personally Identifiable Information) data protection standards. • Completed HIPAA ad PII privacy and security training, ensuring proper handling of sensitive healthcare and employee records. • Utilized CRM, benefits administration, and case management systems to document interactions and maintain accurate records.

• Customer Sales Representative

  Concentrix, contract

  Jun 2025 to Jul 2025

  • Handled 50+ calls daily. • Assisted customers with product selection, order inquiries, and purchasing decisions. • Provided consultative sales support and explained product features, pricing, and promotions. • Maintained accurate customer records and ensured high customer satisfaction.

• Virtual Assistant | Maid Brigade

  Maid Brigade, part_time

  Apr 2025 to Jun 2025

  • Managed customer communications, appointment scheduling, and calendar coordination. • Processed booking requests, cancellations, and rescheduling activities. • Updated CRM records and provided phone, email, and chat support.