Jai H.

Zendesk Administrator

Cavite

Overview

Experienced professional with a strong background in KYC, risk management, payments, and customer service. 4 years working as a Process and Information Analyst specializing in Zendesk administration and process optimization. Certified Lean Six Sigma Yellow Belt, committed to driving efficiency, compliance, and continuous improvement.

Skills and Tools

• Zendesk
• Zendesk Chat
• Microsoft 365
• Email Management
• Document Management
• Microsoft Outlook
• Microsoft Teams
• Meeting Coordination
• Project Management

Work History

• Platform Administrator Analyst

  Entain, full_time

  Jul 2022 to Present

• Escalation Executive

  Entain, full_time

  Oct 2020 to Jul 2022