Executive Assistant | Logistics Customer Service Expert
Negros Oriental
I am a results-driven professional with over 10 years of combined experience in logistics, dispatch operations, customer service, and technical support. I specialize in streamlining workflows, coordinating schedules, and ensuring seamless communication between teams and clients. My expertise includes load planning, shipment tracking, and travel coordination, paired with a strong command of digital tools such as Asana, MS Office Suite, Google Workspace, and CRM systems. I have a proven track record of resolving complex issues efficiently, maintaining high satisfaction rates, and adapting quickly to fast-paced environments. What sets me apart is my attention to detail and reliability. Whether managing daily administrative tasks, handling inquiries, or coordinating operations, I approach every responsibility with dedication and a solution-oriented mindset.
Black Bird Transportation, part_time
Jan 2025 to Feb 2026
- Scheduled loads and managed end-to-end driver dispatch operations efficiently. - Acted as the central point of communication between drivers and brokers. - Monitored shipment progress and updated delivery statuses in real-time. - Managed documentation, load confirmations, and ensured compliance with safety standards.
True Transport INC, full_time
Jun 2023 to Feb 2026
- Coordinated truck operations, driver assignments, and route planning. - Monitored shipments to guarantee on-time deliveries even in high-pressure environments. - Resolved operational issues and scheduling conflicts quickly to minimize delays. - Liaised with drivers and clients to provide accurate updates regarding load status.
Stealth Solutions and Digital Marketing Inc., full_time
May 2021 to Jun 2023
- Handled customer inquiries and complaints via phone and email with professionalism. - Resolved account issues and provided detailed product/service information. - Maintained high customer satisfaction scores through prompt and accurate support.
Smiles On Demand Outsourcing, full_time
Feb 2016 to Jun 2021
- Provided dedicated support for vacation rental platforms including Airbnb, Vrbo, and Marriott Homes & Villas. - Managed reservations, payments, and booking confirmations across multiple systems. - Coordinated smooth check-in/check-out processes and detailed property instructions. - Resolved guest concerns and coordinated with property owners to ensure 5-star experiences.
Qualfon, full_time
Feb 2013 to Jun 2016
- Delivered high-quality phone support for account inquiries and technical troubleshooting. - Guided customers through step-by-step solutions for device and connectivity issues. - Maintained accurate records of all interactions and resolutions in CRM systems. - Consistently met and exceeded metrics for handling time, quality, and customer satisfaction.