Customer Service VA | Phone, Email Chat Support | Market Research
Cebu
I’m a dependable and customer-focused professional with 3+ years of experience in customer service and remote support. I enjoy helping people, solving problems, and making sure every interaction is handled with care. I’m easy to work with, quick to learn, and always willing to go the extra mile to get the job done right.
Dynata Global, full_time
Feb 2026 to Jul 2026
Conducted outbound market research calls, gathered accurate survey data, followed research guidelines, and consistently met productivity and quality targets while maintaining professional communication with respondents.
Global Healthcare, full_time
May 2025 to Jan 2026
Processed medical claims, verified patient insurance eligibility and benefits, handled billing inquiries, reviewed claim details, and maintained accurate records while following healthcare billing procedures and HIPAA guidelines.
Concentrix, full_time
Nov 2022 to Jun 2025
Provided customer support for healthcare and Amazon accounts, assisting customers with inquiries, billing and account concerns, orders, returns, refunds, and other issues while providing accurate and professional service.