Airbnb STR Guest Support Specialist | Distribution | OTA Expert
Bulacan
Hi, I’m James, an Airbnb STR Specialist & Tech-Savvy Support Expert with 6+ years of experience helping property managers automate operations, deliver 5-star guest support, and maximize booking revenue. 🔹 Short-Term Rental (STR) Communication & Operations 🔹 E-Commerce (Shopify) & Customer Support 🔹 Project Management & Graphic Design 🏡 STR Guest Support ✔ Reservation & Inquiry Management ✔ Listing Optimization & Pricing ✔ Automated Messaging & Workflow Setup ✔ Maintenance & Cleaning Coordination ✔ Claims & Review Dispute Handling Tools: Airbnb | Guesty | Hostaway | VRBO | BCOM | Monday | Slack | Airtable | Autohost | Escapia | Expedia | Marriott | Liv.ly | Rentalz | Blueground and other OTA channels 🛒 E-Commerce & Customer Support ✔ Live Chat & Email Support (Zendesk, Gorgias, Freshdesk) ✔ Order, Refund & Dispute Management ✔ Review Management & Customer Assistance Platforms: Shopify | Zendesk | Gorgias | Freshdesk | NMI gateway 💻 Project Management & Admin ✔ Workflow & Task Management (Monday, Airtable, Asana) ✔ Calendar & Scheduling (Google Calendar, Calendly, Outlook) ✔ Remote Team Collaboration (Slack, Zoom, Teams) 🎨 Graphic Design ✔ Marketing & Branding Materials (Canva, Photoshop, Illustrator) 📩 Let’s Connect! I’d love to help streamline your operations and enhance customer experiences!
Alohana Waikiki, full_time
Oct 2025 to Aug 2026
As an STR Virtual Assistant, I managed end-to-end guest communications across Airbnb and OTAs, resolved support issues promptly, and coordinated turnover schedules with cleaning and maintenance teams to ensure seamless guest check-ins.
DawnStay, full_time
Dec 2023 to Dec 2025
I oversee daily online property management and guest support across multiple STR accounts, handling inquiry resolution, automated messaging, and turnover schedules to keep listings running smoothly.
StayViagem, full_time
Feb 2023 to May 2024
Part-time VA on my sister's client Handling guest/guest services communication Handling inquiries Handling Airbnb/BDC/VRBO support messages Coordinating with cleaners/maintenance and guest services team
Home Havens, full_time
Oct 2021 to Mar 2022
During my previous role as an Airbnb Assistant at Home Havens, I managed end-to-end guest communications, coordinated turnovers with cleaning and maintenance teams, and created promotional listing graphics using Canva and Photoshop to drive bookings.