Quality Assurance | Administrative Assistant | CSR
Davao del Sur
I help founders and teams stay focused by handling the details that keep operations and quality on track. As an Assistant and Quality Assurance professional, I support daily workflows through scheduling, inbox management, documentation, reporting, CRM updates, and quality checks that protect accuracy and consistency. I’m highly detail-oriented, quick to adapt to new tools, and proactive in identifying gaps, errors, or inefficiencies before they affect results. If you need someone who can manage tasks independently, follow processes precisely, and maintain high standards while you focus on growth, I can help.
IDC, contract
Dec 2025 to Dec 2025
Checked product quantity, images, and overall presentation to confirm alignment with platform quality standards. Validated product descriptions to ensure they correctly matched the actual items and specifications. Identified and corrected misspellings, misinformation, and missing or unclear product details. Documented daily review activities and findings by creating clear, organized reports for tracking and quality control.
Digital Pulse, full_time
Apr 2025 to Aug 2025
As a Content Video Creator, I create clear and engaging video tutorials that simplify complex digital tools for entrepreneurs, teams, and everyday users. My daily focus is on recording step-by-step walkthroughs that help viewers understand and apply new tools with ease. I specialize in breaking down software processes into easy-to-follow videos, whether it's for productivity tools, automation platforms, or creative software. Each tutorial is crafted with the user in mind: informative, structured, and value-packed. What I do daily: • Record and edit tool tutorial videos • Explain technical concepts in a simple and practical way • Organize and maintain a video content library • Stay updated on the latest tools and software features
AXA, part_time
Dec 2021 to Dec 2023
A part-time financial advisor offers financial guidance and planning services on a limited schedule, assisting clients with investment decisions, budgeting, and financial goal setting, while also handling administrative tasks such as processing documents and ensuring compliance with client requirements.
Concentrix, full_time
Aug 2021 to Apr 2025
Reviews and manages user-generated content on websites and social media to ensure it complies with platform rules.
IBEX, full_time
Apr 2017 to Aug 2021
I am an experienced customer service representative with strong sales, billing, and customer experience skills. I'm good at establishing rapport, hitting sales goals, and ensuring customers are satisfied. I have experience with billing inquiries, boosting sales, and providing individualized service.
Teleperformance, full_time
Aug 2015 to Mar 2017
Passion for solving tech challenges and delivering exceptional customer service. Skilled in diagnosing and resolving issues, ensuring smooth user experiences. Committed to going above and beyond to assist and educate customers.