Quality assurance Customer Service Representative Telesales
Metro Manila
Hi! My name is Ann, and I have 11 years of experience in the BPO industry handling inbound and outbound customer service and sales. I also have experience in hotel booking support for Priceline and currently working in Quality Assurance, where I review customer interactions, ensure quality standards, and provide feedback to improve customer experience. I am a hardworking, reliable, and fast learner who is always willing to learn new skills and adapt to different tasks. I have strong communication skills, attention to detail, and experience working in a fast-paced environment. I also have basic knowledge of Canva for simple editing and content creation. What sets me apart is my dedication, patience, and commitment to providing high-quality work. I always make sure tasks are completed efficiently while maintaining professionalism and positive customer experience.
Spark Market & research inc, full_time
Dec 2023 to Dec 2027
With Spark Marketing & Research I worked in telemarketing offering free magazine subscriptions to different kinds of industries. We handled B2B outbound calls.”
TPG/Techmahindra, full_time
Apr 2022 to May 2026
I worked as a Customer Service Representative assisting customers with their prepaid SIM concerns for two years. After that, I was promoted to Quality Assurance, where I monitored interactions, ensured quality standards were met, and provided feedback to help improve agent performance and customer experience.
Teletech, full_time
Dec 2021 to Feb 2022
I worked in a work-from-home setup and handled two accounts. One was CVS Pharmacy, where we assisted patients over the phone with scheduling COVID-19 testing appointments for about three months. For the rest of my stay with the company, I handled Priceline Hotel and Car Rentals, assisting customers with bookings, reservation, and travel-related concerns.
SITEL, full_time
Jan 2017 to Sep 2020
With Sitel Group I handled outbound calls for Virgin Mobile, offering prepaid SIM cards to existing Virgin Mobile customers.