Customer Experience Specialist | Sales | Technical Support | B2B B2C
Cotabato
Results-driven Sales and Customer Support Specialist with over 7 years of experience in customer service, technical support, and sales. Experienced in supporting B2C and B2B customers across chat, email, and phone, with expertise in e-commerce operations and proficiency in Salesforce CRM and Intercom.
Amazon, full_time
Jun 2025 to Dec 2025
Managed customer inquiries regarding orders, products, replacements, and account issues. Multichannel adaptability: providing support through email or phone as required while focusing on chat. Gift Card Escalations
LegalZoom.com, full_time
Oct 2023 to Mar 2024
Assisted business clients with business formation, legal document preparation (including wills and trusts), and navigating compliance requirements. Guided customers through legal plan subscriptions, explaining features, benefits, and helping them choose the most suitable service. Coordinated and scheduled consultations with LegalZoom’s network of independent attorneys to provide trusted legal assistance
Sutherland Global Services, Inc., full_time
Mar 2018 to Aug 2023
Identified customer needs through effective probing, resolved concerns, and delivered a sales-driven approach by recommending tailored solutions Processed billing, payments, and order transactions while maintaining accuracy, PCI compliance, and data security standards Promoted savings options through cross-selling and upselling, bundling products and services to maximize customer value and discounts