General Virtual Assistant | Confident with a heart
Isabela
A confident, energetic, and detail-oriented professional with strong experience in customer service and administrative support roles. Thrives in fast-paced environments and consistently delivers accurate, efficient, and high-quality work. Known for being proactive, adaptable, and solution-focused, with a strong ability to manage multiple tasks while maintaining organization and attenntion to detail. Bring a positive mindset, strong communication skills, and a commitment to improving processes and supporting team success. Driven to contribute value, exceed expectations, and grow within a performance-focused environment.
5StarVa's/HireSmart, full_time
Apr 2025 to Sep 2025
Managed daily operations of multiple homeowners' associations for U.S.-based clients Handled communications with board members, homeowners, and vendors. Reviewed and approved invoices, tracked delinquencies, and supported billing processes. Managed contracts, insurance renewals, budgets, and HOA documentation. Attended board meetings, documented action items, and provided updates to leadership.
Tactical Back Office, full_time
Jul 2023 to Dec 2024
Processed and reviewed DME orders while accurately entering patient and insurance information.Conducted insurance eligibility and benefits verification through payer portals and calls.Coordinated with insurance providers, physicians, and patients to obtain required documentation.Maintained HIPAA-compliant digital records and supported timely processing to reduce delays and denials. Called patients to confirm shipping address and schedule equipment delivery or retrieval.
Task Us, full_time
Jul 2019 to Sep 2022
Provided customer support, account review, payment processing, and fraud monitoring. Maintained accurate records and followed strict compliance and security procedures.Supported U.S.-based clients in fast-paced environments via email. Verified employer account via phone call for content moderation.
Alorica Teleservices, full_time
Jan 2018 to Mar 2019
Provided customer support, account review, payment processing, and fraud monitoring. Maintained accurate records and followed strict compliance and security procedures.Supported U.S.-based clients in fast-paced environments via inbound call.
Transorient Manpower Agency, full_time
Nov 2014 to Jul 2017
Handled billing, payroll, accounts receivable/payable, and cash flow monitoring.Maintained accurate financial records and reports.