Customer Support Representative | Virtual Assistant
Bulacan
I’m a dependable and detail-oriented professional with over five years of BPO experience supporting customers through phone, email, and chat. My background has helped me develop strong communication, problem-solving, organization, and data accuracy skills. I also have lead generation experience and understand the importance of keeping information organized, following up consistently, and communicating professionally. I’m comfortable managing multiple tasks, maintaining accurate records, and working with different teams to make sure things get done properly. What sets me apart is my patience, adaptability, and commitment to doing quality work. I take ownership of my responsibilities, pay attention to details, and make an effort to understand each task before completing it. I’m also willing to learn new tools and processes to help clients achieve their goals. I’m looking for opportunities to build long-term working relationships, provide reliable support, and contribute to the growth and success of the businesses I work with.
Concentrix, full_time
Mar 2021 to Oct 2026
• Manage a high-volume workload of 10–30 calls, 50–70 emails, and 20–40 chats per shift while maintaining accuracy and professionalism. • Maintain detailed case records, document actions and outcomes, and organize information to support clear handoffs and follow-up. • Coordinate with Logistics and Tier 3 Support on cases requiring technical assistance, equipment coordination, or cross-team action. • Track ongoing cases, monitor repair-center appointments and service logistics, and keep customers and internal teams updated on progress. • Prioritize competing requests, investigate complex concerns, and follow through on cases from initial assessment through resolution or escalation. • Prepare detailed bug reports and record customer impact and case information for technical review and investigation. • Communicate professionally with customers, explain options and next steps clearly, and handle sensitive or escalated concerns with empathy and sound judgment. • Support user onboarding by guiding customers through account setup, product features, and essential processes
VXI Global Inc., full_time
Oct 2020 to Jan 2021
Reviewed and maintained customer account information, emphasizing accuracy and complete records. • Identified customer needs, explained available plans and promotions, and communicated options clearly. • Managed customer conversations with professionalism and solution-focused follow-through.
Concentrix, full_time
Oct 2019 to Jul 2020
• Investigated technical concerns, identified likely root causes, and guided customers through troubleshooting steps. • Explained solutions and product information in clear, patient language, helping customers complete next steps. • Documented relevant information and supported timely resolution of technical and account-related issues.