Technical Support | Customer Support
Philippines
I’m an Technical Support professional with 3+ hands-on experience supporting dental practices through software setup, remote troubleshooting, and customer assistance. I currently work with Henry Schein One, where I help dental offices resolve basic to intermediate technical issues and document support cases carefully using tools such as Salesforce, Bomgar, CXone, TeamViewer, and JIRA. I’ve had the opportunity to support teams including Dentrx Installs, Patient Engagement, and Jarvis Analytics, which helped me gain exposure to different parts of dental software operations. Through this experience, I’ve learned the importance of clear communication, following procedures, and being patient when assisting users with varying technical knowledge. I consider myself dependable, detail-oriented, and open to feedback. I’m comfortable working in a remote support environment and enjoy learning new systems, tools, and workflows. I may still be growing in my technical career, but I take pride in being consistent, coachable, and committed to doing my work well. I’m currently seeking entry-level or junior Technical Support / IT Helpdesk roles, where I can continue building my skills while contributing positively to a support team. I’m always open to connecting and learning more about opportunities where I can grow and be of help.
Buwelo, full_time
Dec 2022 to Present
Provide Technical support for Henry Schein One's customer.