Virtual Assistant | Customer Support
Laguna
I am a dedicated and customer-focused professional with a strong background in customer service. I have experience assisting customers through phone, email, and chat, resolving concerns efficiently while maintaining a positive and professional attitude. My customer service experience has helped me develop excellent communication, problem-solving, active listening, and multitasking skills, allowing me to handle different situations with confidence and empathy. I am highly organized, detail-oriented, and committed to delivering high-quality work. I understand the importance of professionalism, meeting deadlines, and maintaining confidentiality when working with clients. Although my professional experience is primarily in customer service, I am eager to transition into the Virtual Assistant industry. I am a fast learner who adapts quickly to new tools, systems, and processes. I enjoy learning new skills and am confident in my ability to master Virtual Assistant responsibilities such as email and calendar management, data entry, internet research, scheduling, and administrative support.
Intouch Cx, full_time
Apr 2023 to Jan 2024
Handled Airbnb Livechat and Phone calls. Their would be a time that we send email but not at all times. What we usually do is that we check their listing in the flatform. Doing basic troubleshooting, checks if when would they receive their payout. Cancelling and rebooking of their booking, process refund if applicable. Process and helping customers who has complaint.
Slk global solutions, contract
Feb 2021 to Present
Checking if U.S citizen received their stimulus payment. Basic troubleshooting as well.