Virtual Assistant | Customer Support | Admin CRM Specialist
Rizal
I’m a reliable and detail-oriented Virtual Assistant and Customer Support Professional with over 6 years of experience. I have a strong background in customer service, inbound and outbound calls, email support, administrative tasks, scheduling, follow-ups, documentation, and CRM/system navigation. I’m comfortable working independently, managing multiple tasks, communicating professionally with clients and customers, and learning new tools and processes quickly. I can support businesses with customer service, virtual assistance, administrative support, appointment scheduling, email management, data entry, follow-ups, documentation, and day-to-day client communication. I’m dependable, adaptable, and committed to delivering accurate, efficient, and high-quality work while helping clients save time and stay organized.
Greenfield Global Ltd, contract
Jan 2026 to May 2026
Provided billing and technical support for multiple business accounts through phone, email, and outbound communications. * Managed inbound, outbound, and email customer interactions while delivering excellent customer service. * Resolved customer inquiries and complaints efficiently, ensuring high customer satisfaction and first- call resolution whenever possible. * Troubleshot technical issues and assisted customers with account management, billing concerns, and service requests. * Conducted 100–120 cold and warm outbound calls daily to qualify leads, follow up with customers, and support sales and account management initiatives. * Maintained accurate customer records and documented all interactions in the CRM system
Sourcefit Philippines Inc, full_time
Jan 2024 to Jan 2026
Managed customer inquiries via phone and email * Handled 75–90 emails daily with high accuracy * Processed refunds, billing concerns, and payment arrangements * Scheduled service bookings and manager callbacks * Maintained records and provided statements of account
Sagility Philippines B.V, full_time
Mar 2023 to Dec 2023
Assisted customers with medical service inquiries and coverage details * Verified billing information and updated patient records * Ensured accurate documentation of all interactions
Carelon Global Solutions, full_time
Mar 2022 to Mar 2023
Handled insurance-related inquiries including claims, eligibility, and benefits * Ensured compliance with HIPAA regulations * Assisted with payments, account activation, and dependents enrollment * Scheduled doctor appointments and verified authorizations
FIS Global Solutions, full_time
Jun 2020 to Mar 2022
Managed escalated customer complaints and disputes * Investigated and resolved transaction issues (fraud, missing, defective items) * Issued credits and processed claims * Coordinated between customers and internal teams for resolution
FIS Global Solutions, full_time
Oct 2019 to Mar 2022
Handled inquiries related to banking, fund transfers, and ATM transactions * Assisted customers with mobile banking applications * Maintained strict confidentiality of customer data