Customer Service Representative
Cavite
A dedicated Virtual Assistant/ Healthcare Customer Service Representative / Dental Insurance Verification Specialist with over five years of experience supporting U.S. healthcare clients. My background includes dental insurance verification, pharmacy customer support, data entry, and administrative assistance. I previously worked as a Dental Insurance Verification Specialist for over five years and as a Pharmacy Advocate, assisting patients with medication refills, insurance inquiries, and customer support while ensuring HIPAA compliance and accurate documentation.
Conduent, full_time
Nov 2019 to Mar 2026
I handled dental insurance verification, eligibility and benefits, claim status, provider network inquiries, and communication with dental offices and patients. I also have experience as a Pharmacy Advocate, supporting customers and assisting them with their pharmacy-related concerns.