Arvy G.

Customer Care Specialist | Benefits Verification

Metro Manila

Overview

Dedicated Dental Virtual Assistant with nearly 2 years of experience specializing in dental insurance verification, claims management, and patient communications. Familiar in Dentrix, Solution Central, and managing high-volume scheduling and correspondence to streamline remote clinic operations. Proven track record of ensuring 100% HIPAA compliance and zero deficiencies during internal audits while delivering an exceptional, patient-focused experience.

Skills and Tools

• Insurance Verification
• Claim Denial Management
• HIPAA Compliance
• Prior Authorization
• Patient Communication
• Benefits Verification
• Patient Follow-up

Work History

• Customer Care Specialist

  Carelon Global Solutions PH, full_time

  Aug 2024 to Jul 2026

  Verifying Dental insurance, Providing Benefit breakdown and eligibility, Checking Claims Status and submitting for reprocessing and Proven track record of ensuring 100% HIPAA compliance and zero deficiencies during internal audits while delivering an exceptional, patient-focused experience. Handled both Patient and Provider inquiries.