Healthcare Virtual Assistant | Insurance Verification
Metro Manila, Taguig, PH
Healthcare Virtual Assistant with 7+ years of experience in insurance verification, prior authorizations, patient coordination, appointment scheduling, and medical administration. Skilled in delivering exceptional patient support, maintaining accurate documentation, and navigating CRM and EMR systems. Reliable, detail-oriented, and committed to improving workflows while ensuring compliance and outstanding customer service.
Complete Orthopedics, full_time
Dec 2025 to May 2026
supported patients throughout their care by verifying insurance benefits, obtaining prior authorizations, scheduling appointments, reviewing medical records, and coordinating with providers and insurance companies. I also ensured accurate documentation, answered patient inquiries, and helped streamline administrative processes to provide efficient and high-quality patient care.
DME Serve, full_time
Dec 2022 to Dec 2025
I assisted patients with ordering and reordering durable medical equipment, including diabetic supplies and CGM devices. My responsibilities included verifying insurance benefits, processing prior authorizations, coordinating with providers and insurance companies, resolving order issues, documenting patient information in the EMR/CRM, and ensuring patients received their supplies accurately and on time.
Legato Health Inc, full_time
Jan 2019 to Nov 2022
I handled insurance verification, benefits eligibility, prior authorizations, and claims support for U.S. health insurance members. I worked closely with providers, members, and insurance representatives to resolve coverage issues, ensure accurate documentation, and deliver timely, high-quality customer service while maintaining HIPAA compliance.