Shopify and Amazon Specialist
Rizal
Shopify & Amazon Specialist with 7+ years of experience in E-Commerce, Project Management, and Digital Marketing. Skilled in Shopify store management, Search Engine Optimization, and Workflow improvement, helping businesses grow and operate efficiently
TOHM Collective, freelance
Oct 2025 to Jan 2026
• Led SEO strategy for a high-end eCommerce jewelry brand to increase organic visibility and sales. • Performed keyword research and competitor analysis targeting luxury and high-intent search terms. • Optimized product and category pages through on-page SEO, content enhancements, and internal linking. • Implemented technical SEO improvements to enhance site performance, crawlability, and user experience. • Executed off-page SEO initiatives, including high-quality link building and brand authority growth. • Tracked SEO performance and revenue impact using analytics and eCommerce SEO tools.
Get Thin MD, full_time
Mar 2025 to Nov 2025
• Managed patient communications and order resolutions through telemedicine CRM platforms, ensuring timely and accurate updates on order status. • Collaborated directly with the doctor network and partner pharmacies to support seamless order processing and prescription fulfillment. • Handled multi-channel communication (chat, email, inbound/outbound calls) with patients, providing assistance and resolving inquiries with empathy and professionalism. • Created SMS and email response templates to improve consistency, efficiency, and brand voice in patient communications. • Produced Loom video tutorials and standard operating procedure (SOP) documentation to streamline onboarding, training, and internal workflows. • Conducted proactive outreach campaigns for refills, abandoned checkouts, failed payments, new patient engagement, review requests, and missed appointments. • Supported sales and retention initiatives by following up with patients to complete pending orders and promote ongoing treatments or product offers. • Performed audits and analyses to identify retention opportunities and improve patient satisfaction rates. • Assisted the marketing team in promoting new products and implementing patient-focused marketing strategies. • Maintained a high standard of written and verbal communication in all interactions while meeting performance and compliance standards.
Kiwi Artisan LTD, part_time
Oct 2024 to Oct 2025
• Spearheaded Shopify store optimizations that increased conversion rates by 20% and elevated customer satisfaction. • Streamlined order processing and inventory management, reducing fulfillment errors by 15%. • Integrated advanced Shopify apps to enhance marketing automation, driving a 25% boost in campaign effectiveness.
Maria’s Byron Bay , freelance
Mar 2024 to Present
• Implemented strategic Shopify improvements, raising conversion rates by 32% while enhancing customer experience. • Optimized order processing and inventory workflows, cutting fulfillment errors by 19%. • Leveraged advanced Shopify applications to improve marketing automation, boosting campaign performance by 25% • Handled back-end web development tasks including theme adjustments, app integrations, and performance improvements. • Executed SEO strategies (on-page optimization, keyword research, and content updates) that boosted search visibility and organic traffic.
Stela Foods LTD, freelance
Mar 2024 to Jan 2026
• Managed back-end web development, including theme customization, app integrations, and site performance optimization. • Developed and optimized website back-end with theme updates, app integration, and performance enhancements. • Implemented SEO initiatives - on-page optimization, keyword research, and content updates that improved visibility and boosted organic traffic. • Executed targeted SEO strategies, driving higher search rankings and increased organic traffic through optimized content and keywords.
Big Commerce LTD , contract
Sep 2023 to Apr 2024
• Directed end-to-end e-commerce projects, achieving milestone completions 15% ahead of schedule while managing a cross-functional team. • Developed and implemented over 10 SOPs, increasing operational efficiency by 25%. • Oversaw comprehensive store management, ensuring 99% order accuracy and timely fulfillment.
Core Group of Companies – Harrison Grandelli Team , freelance
Sep 2022 to Feb 2023
• Developed and implemented comprehensive SOPs that boosted administrative efficiency by 20%. • Delivered daily performance reports via email and project management systems, ensuring accurate tracking of tasks. • Managed listings, transactions, and CRM data to improve operational accuracy by 15% and reduce data errors by 25%. • Coordinated diverse marketing projects—including social media campaigns, e-newsletters, and video content—resulting in a 30% engagement increase. • Maintained rigorous reporting (daily to annual), providing actionable insights to team directors and supporting strategic decision-making. • Assisted in tracking team expenses and scheduling client tours, cutting overhead costs by 10%
Bellemere New York, full_time
Apr 2022 to Present
• Led multi-disciplinary projects across marketing, e-commerce, finance, HR, and customer support, driving a 30% improvement in overall efficiency. • Designed and executed SOPs that reduced process delays by 20% and boosted team productivity. • Coordinated digital marketing campaigns that elevated online engagement by 35% and increased sales by 25%. • Streamlined CRM practices, enhancing client data accuracy and communication effectiveness.
Keller Williams Realty Inc., full_time
Jan 2022 to Present
• Prospected and qualified over 40 high-potential leads monthly, contributing to a 25% increase in team sales. • Managed multi-channel communications (email, SMS, voice) achieving a 95% follow-up rate. • Streamlined lead management processes, reducing information processing time by 20%.
Concentrix Daksh, full_time
Apr 2020 to Present
• Developed and refined 8+ SOPs, resulting in a 15% improvement in workflow efficiency. • Trained and onboarded over 30 employees, reducing onboarding time by 25% while enhancing team performance. • Resolved escalated customer issues with a 90% resolution rate, significantly boosting client satisfaction. • Provided subject matter expertise that guided strategic decision-making and ensured project accuracy.