Customer Technical Support Specialist | CRM Ticketing Systems
Metro Manila
Hi! I’m Paul, a Customer & Technical Support Specialist with 7+ years of BPO experience helping customers, businesses, and teams resolve issues quickly and professionally. I specialize in customer service, technical troubleshooting, service desk support, ticket management, CRM, and administrative support. I have experience working with platforms such as Salesforce and Zendesk, handling customer accounts, troubleshooting technical concerns, documenting cases, and providing clear step-by-step solutions. I also have experience supporting YouTube TV and Amazon Seller Partner customers. What makes me different is that I don’t just answer tickets—I focus on understanding the problem, finding the right solution, and creating a positive customer experience. I’m reliable, adaptable, detail-oriented, and comfortable handling both technical and non-technical concerns. If you’re looking for someone who can take ownership of customer issues, communicate professionally, and provide dependable support with minimal supervision, I’d be happy to help your business.
Cgonizant, full_time
Jun 2025 to Present
As a Customer Support Representative at Computershare, I assisted shareholders and customers with account, stock, dividend, and transaction-related inquiries. I verified customer information, resolved account and payment concerns, documented interactions using internal systems, and provided clear and professional support while maintaining confidentiality, compliance, and high customer service standards.