General Shopify Specialist | Customer Support E-commerce Assistance
Bulacan
I am a detail-oriented and motivated professional with experience in customer service, email and live chat support, order management, and handling customer inquiries. I am skilled in communication, organization, problem-solving, and maintaining accurate customer records. I can assist with customer concerns, order tracking, product inquiries, and other administrative tasks to help ensure smooth daily operations. I am also eager to learn and improve my skills in Shopify, including product listing, order processing, inventory updates, and store management. I am committed to providing reliable support, delivering quality work, and helping businesses provide a positive customer experience.
Community Organization (Barangay Secretariat Office), internship
Mar 2026 to Apr 2026
• Assisted with printing, filing, and document preparation while providing courteous support to residents requesting barangay services, ensuring organized and efficient service delivery. • Organized, maintained, and updated physical files and records, improving document accessibility and supporting efficient office operations. • Managed administrative paperwork by preparing and processing Barangay Indigency, Barangay Residency, and First-Time Jobseeker Certificates while ensuring accuracy and timely release of documents.
Shopify / Grasscity, contract
May 2024 to Aug 2024
• Responded to customer inquiries through email and live chat, resolving order, billing, and product related concerns with accurate, timely support while maintaining high customer satisfaction and demonstrating strong written communication and problem-solving skills. • Maintained and updated customer records, documented customer interactions, and coordinated with internal teams to efficiently resolve issues, process returns, and manage follow-up requests.
Bulacan State University - Business Administration Dept |, internship
Jan 2024 to Mar 2024
• Organized and maintained student records, performed accurate data entry, and managed departmental files to ensure efficient recordkeeping and easy access to information. • Assisted with administrative tasks, including document preparation, paperwork, printing, filing, and other clerical duties to support the department's daily operations.