Customer Service Agent
Biliran
Results-driven Customer Service and Customer Experience professional with over four years of experience in retail, BPO, and fast-paced e-commerce environments. Proven ability to manage high-volume inquiries across phone, email, live chat, text, and social media while maintaining brand voice and exceeding service standards. Experienced in sales support, order tracking, refunds, exchanges, warranty claims, and complex issue resolution. Proficient in Shopify, Gorgias, and Zendesk, with strong attention to detail. Known for empathy, problem-solving skills, personalized, and customer-focused support that drives satisfaction.